100% Satisfaction Guarantee
We stand behind our work. If you're not happy, we will make it right.
Our Satisfaction Guarantee
EaseMyTVSetup is committed to delivering excellent service. Every installation is backed by our satisfaction guarantee. If you are not completely satisfied with the quality of our workmanship, we will return to correct any issues at no additional charge within 30 days.
Cancellation Policy
Free Cancellation (24+ Hours Notice)
You may cancel or reschedule at no charge with at least 24 hours' notice. Contact us by phone or email.
Late Cancellation (Less than 24 Hours)
Cancellations with less than 24 hours' notice may incur a fee of up to $25–$50.
No-Show Policy
If our technician arrives and is unable to access the premises or complete service due to customer unavailability, a trip fee of up to $50 may be charged.
Refund Eligibility
Refunds may be issued when:
- Service was not rendered through no fault of the customer — full refund issued
- Prepaid services canceled with sufficient notice — full refund
- Workmanship defect identified within 30 days and re-service isn't possible — partial or full refund at our discretion
- Overcharging occurred — the difference will be refunded
Non-Refundable Situations
Refunds will not be issued for:
- Completed services where installation was performed correctly
- TV hardware defects or manufacturer issues
- Streaming service issues or subscription billing by third parties
- Customer-caused damage after service completion
- Third-party component failures
- Changes in customer preferences after completion
- Inability to complete features due to internet/WiFi issues at customer's location
How to Request a Refund
- Contact us within 30 days of your service date
- Provide your booking reference, name, and description of the issue
- We will review within 2 business days
- A re-service will be scheduled, or if not possible, a refund will be processed
- Approved refunds are issued to the original payment method within 5–10 business days
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. The policy in effect at the time of your booking governs your transaction.